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Privacy Policy

1XL Infra ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you access or use our website (the “Website”) and related services. By using our website, you consent to the data practices outlined in this policy.

Information We Collect

We collect various types of personal data to provide and improve our services. The types of data we collect include:

  • Personal Identification Information: Name, Email ID, Contact Number, Physical Address, and other contact details that you voluntarily provide when registering on the website, subscribing to our services, or contacting us. This helps us maintain accurate records and ensure smooth communication with you.
  • Investment Information: Financial data related to your investments, including payment details, bank account information, transaction history, and other investment-specific data necessary for processing and managing your investments efficiently.
  • Device and Usage Information: Information about your device, browser type, IP address, operating system, and browsing behaviour on our website (e.g., pages visited, time spent). This data helps us optimise user experience and troubleshoot any potential issues on the website.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and collect analytics data about your interaction with our website. This enables us to track your preferences, improve our services, and personalise your experience.
  • Third-Party Data Collection: We may collect personal data through third-party platforms, including social media integrations, external applications, and advertising networks. This includes information shared when interacting with us on these platforms, like profile data, browsing activity, or demographic information, which helps us improve our marketing and provide a more personalised experience.

How We Use Your Information

Your personal data will be used for the following purposes:

  • Providing Services: To deliver the real estate development, investment opportunities, and property management services you request. This includes processing your investments and related transactions, and providing timely updates on your investments and related activities.
  • Communication: To send you important information about your account, transactions, updates regarding the services you've signed up for, as well as marketing materials, promotional offers, and newsletters (if you opt in). This helps us ensure you're informed about our latest services and offers.
  • Improving Our Services: To understand how users interact with our website, enhance user experience, and develop new features or services. This includes gathering feedback from users, identifying user trends, and evaluating the performance of our website and services.
  • Legal Compliance: To comply with UAE laws and regulatory requirements, including financial regulations, anti-money laundering obligations, and any other relevant legal mandates. We may need to retain certain information for auditing, compliance, or legal purposes.

How We Share Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following instances:

  • Service Providers: We may share your information with trusted third-party service providers (such as cloud storage providers, data hosting providers, payment processors, analytics tools, customer support, etc.) who assist in operating the website, processing transactions, providing investment services, or helping us improve our offerings. These parties are required to protect your data and can only use it to perform specific services on our behalf.
  • Legal Requirements: We may disclose your personal information if required by law or if we believe such action is necessary to:
    • Comply with legal obligations or respond to a legal process.
    • Protect our rights, property, and safety, or the rights, property, and safety of our users or others.
    • Prevent fraud, abuse, or illegal activity related to our services. This may include co-operating with law enforcement agencies as needed to ensure legal compliance.
  • Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal data may be transferred as part of the transaction. We will inform you before any such transfer of your personal data to a new entity. We will also ensure that your personal information remains protected under the new entity's privacy policies.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, or destruction. These measures include encryption, secure data storage, and access control policies. Our team continuously monitors and updates our security practices, regularly performing security audits to maintain high levels of security standards and protection against emerging threats. However, please be aware that while we take significant steps to protect your information, no method of electronic transmission or storage is 100% secure. As such, we cannot guarantee absolute security.

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, we will securely delete or anonymise it in compliance with UAE data protection laws. If you have ongoing investments or accounts with us, we may retain the necessary information for as long as required for legal, regulatory, or business purposes. Below are the specific data retention periods for different types of information:

  • Contact Information: We retain your contact details (such as name, Email ID, Contact Number) for as long as necessary to maintain communication with you, process enquiries, or provide customer support. Typically, contact information is retained for 2-3 years unless you request removal, or we are legally required to keep it longer.
  • Investment Data: We retain data related to your investments (including financial transactions, payment details, and investment history) for 7 years to comply with financial auditing and regulatory requirements. This retention period allows us to fulfil legal obligations and support financial reporting, taxation, and audits.
  • Device and Usage Information: We may retain data about your device, browser type, IP address, and website usage for up to 1 year to analyse user behaviour, improve website performance, and enhance user experience. This data will be anonymised if it is no longer required for operational purposes.
  • Cookies and Tracking Technologies: Data collected through cookies is typically retained for the duration of the session or as specified in our Cookie Policy. Certain cookie data may be stored for up to 1 year, depending on the type of cookie used, for improving website functionality and tracking user preferences.
  • Marketing Data: Information related to your preferences and interactions with marketing communications is retained for 12 months from the date of last engagement. If you opt out or unsubscribe from our marketing communications, this data will be deleted or anonymised.
  • Legal or Regulatory Purposes: We may retain certain data, such as investment data and contact details, for longer periods if required by law for compliance with legal obligations, tax reporting, or business purposes (such as preventing fraud or managing disputes). These retention periods vary depending on local regulatory or legal requirements.

Once the data is no longer needed for these purposes, we will take appropriate steps to delete, anonymise, or securely store it to ensure that personal information is not retained unnecessarily. This means that when the retention period for any data has expired or when the data is no longer required for the purposes it was collected, we will either permanently delete it from our systems, convert it into an anonymous format so it cannot be traced back to an individual, or securely archive it in a way that prevents unauthorised access. We ensure that all steps are taken to safeguard your data even after its purpose has been fulfilled, in compliance with UAE data protection regulations.

Your Data Protection Rights

As per the Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you, including details on how it is processed and stored.
  • Correction: You have the right to request that we correct any inaccuracies in your personal data, ensuring it is accurate and up-to-date.
  • Erasure: You can request the deletion of your personal data, subject to any legal or contractual obligations. However, please note that depending on local regulations, some rights may be restricted for business or legal reasons (e.g., if certain data must be retained for compliance or tax purposes). In such cases, data retention will be strictly in line with legal requirements.
  • Restriction of Processing: You have the right to request restrictions on how we process your personal data under specific circumstances, such as when you contest the accuracy of the data.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format, and transfer it to another organisation, as allowed by law.
  • Withdrawal of Consent: If we process your personal data based on your consent, you may withdraw that consent at any time, which will not affect the lawfulness of processing before withdrawal. To exercise any of these rights, please contact us using the contact details provided in the "Contact Information" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the website. These technologies help us:

  • Remember your preferences and settings, enabling a more personalised experience.
  • Analyse website usage and traffic patterns, enabling us to enhance the functionality of our website.
  • Personalise content and advertisements based on your behaviour on the website, helping you access relevant services or products.

When you first visit our website, we display a Cookie Consent Banner to ensure compliance with consent requirements. This gives you the option to accept or manage cookies according to your preferences.

You can control cookies through your browser settings. While cookies are necessary for certain website features to work properly, please note that disabling them may limit some of the website's functionality and affect your overall experience. For more detailed information on how we use cookies and how you can manage them, please refer to our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We do not operate these third-party sites, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of these third-party sites before providing any personal information. By clicking on these links, you acknowledge that we are not liable for any activities on external websites.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete the data as soon as possible. If you are a parent or guardian and believe your child has provided personal information to us, please contact us to have the data removed.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page. We may also notify you of significant changes via email or other communication channels, if applicable. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Contact Information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us at:

1XL Infra

Additional Notes:

  • Compliance with UAE Data Protection Laws: This Privacy Policy complies with Federal Decree-Law No. 45 of 2021 on Personal Data Protection and other applicable UAE data protection regulations, ensuring that your data is handled with the highest level of security and legal compliance.
  • International Data Transfers: If we transfer your data outside of the UAE, we ensure that appropriate safeguards are in place to protect your personal information, in compliance with UAE data protection laws, specifically Federal Decree-Law No. 45 of 2021 on Personal Data Protection. While the law does not have the same detailed provisions as the EU's GDPR, we implement the following safeguards to ensure your data remains secure during cross-border transfers:
  • Data Protection Agreements: We enter into formal Data Processing Agreements (DPAs) with all third-party service providers who process your personal data. These agreements include strict clauses to ensure they process your data only as instructed and comply with the data protection standards required under UAE law. This ensures that third-party vendors are held to high standards of privacy and security.
  • Security Protocols: We implement secure data transfer mechanisms, such as data encryption (both in transit and at rest), to protect your data when it is transferred internationally. This ensures that personal data is securely encrypted and cannot be intercepted during transfer, protecting it from unauthorised access.
  • Access Control: We enforce access controls to ensure that only authorised personnel or systems can access or transfer personal data. These controls are in place to ensure that data is not accessed by unauthorised parties during its international transfer.
  • Third-Party Vendor Compliance: When transferring data to third-party providers in other countries, we ensure that those providers meet our data security and compliance standards. We only engage with trusted third-party providers who demonstrate their ability to safeguard data in compliance with UAE data protection laws.

These measures are designed to ensure that your personal data is always handled securely and in compliance with the UAE's data protection regulations when transferred outside the UAE.